Hand it over. Get the numbers.
A whole function — support, order confirmation, lead generation, back office — run end to end by a managed Egypt-based team, and reported to you monthly.
Functions we run for you
Repeatable, measurable functions where volume and quality matter — run by a managed Egypt-based team, reported to you.
Customer support
Inbound and outbound support across chat, email, and phone — staffed to your hours and measured on response and resolution.
Best for: high ticket volume
Order confirmation
COD and pre-paid order confirmation calls that cut fake orders and returns before they hit your fulfilment and courier costs.
Best for: e-commerce COD
Lead generation
Outbound prospecting, list building, and qualification that hands your closers booked, qualified meetings — not raw, unworked lists.
Best for: outbound sales
CRM follow-up
Keeping your pipeline warm — follow-ups, reactivation, and data hygiene so leads don’t rot between your reps and your CRM.
Best for: leaky pipelines
E-commerce operations
Catalogue, order, and marketplace operations — the daily store work that keeps listings live and orders moving.
Best for: growing stores
Back-office operations
Data entry, reconciliation, invoicing support, and admin workflows run to a documented process with QA on top — so accuracy holds as volume grows.
Best for: process-heavy admin
How a managed function works
You define the outcome. We stand up the team and the process behind it — then run it and report back.
Scope & targets
We agree the outcome, the volumes, and the SLAs that define “good” — before anyone is hired.
Build the team
We recruit and vet the people for the function in our Cairo and Alexandria offices, led by a team lead who answers to you.
Design the process
We document the workflow, scripts, tools, and QA checks so the function runs the same way every day.
Run to SLAs
The team runs the function day to day. We manage attendance, quality, and coverage so you don’t.
Report & improve
You get regular reporting against the SLAs — and we act on what the numbers say to keep improving.
Tell us the function — we’ll come back with a plan.
Share the outcome you need and roughly what “good” looks like. We’ll scope the team, the process, and the SLAs, and send back a flat monthly plan.