Learner support, content operations, and LMS teams that keep pace with every enrollment surge, every cohort intake, and every timezone your students learn in.
EdTech runs on two things at once: a flawless learner experience and a relentless content engine behind it. Both get harder as you grow. Nafez places skilled Egyptian talent — support specialists, course QA reviewers, LMS admins, and content operators — into managed teams that plug straight into your platform. Egypt’s deep, multilingual graduate pool and Gulf-friendly working hours mean your learners get answers when they need them, and your roadmap ships courses without the bottleneck. You keep the pedagogy and the brand; we run the operational muscle that lets them scale.
Learner support agents
Content operations
LMS administrators
Community moderators
Course QA reviewers
Tutor coordinators
We staff elastic learner-support pods that flex up for launch weeks and cohort intakes, so response times hold steady no matter the volume.
Egypt’s working hours bridge the Gulf, Europe, and Africa, letting us run coverage windows that keep learners answered from early morning through late evening.
Dedicated content-ops and QA teams handle formatting, video uploads, captioning, and pre-publish review so your instructional designers focus on teaching, not logistics.
We recruit carefully from Egypt’s graduate pool and train for education-sector standards before anyone touches your learners.
Arabic and English fluency comes standard, so support and moderation feel native to learners across your markets.
Outsource a full function and we manage it to the first-response times, resolution rates, and content throughput you define.
Tell us the role or function — we’ll come back with the people, the model and the price, usually within a day.